1. Introduction
Welcome to Charted ("we," "our," or "us"). At Charted, our mission is to help you navigate the path from dream to achievement by turning vague ambitions into clear, actionable, and navigable courses. We understand that in order to chart your personal growth effectively, you share intimate details about your life, your goals, and your habits with us.
We value your trust above all else. This Privacy Policy is designed to provide you with transparency regarding how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our goal-setting tools (collectively, the "Service").
By accessing or using Charted, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.
2. Information We Collect
To provide our structured goal-setting framework, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Data").
A. Information You Provide Directly
We collect information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products, participate in activities on the Service, or otherwise contact us.
- Identity Data: First name, last name, username, or similar identifiers.
- Contact Data: Email address, telephone number, and postal address (if required for billing).
- Goal & Planning Data: This is specific to the Charted experience. We collect the data you input regarding your personal ambitions, milestones, habit tracking logs, journal entries, and progress indicators. This data is essential for the functionality of our life planning tools.
- Financial Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor, not by Charted directly.
B. Information Collected Automatically
When you navigate our Service, we may automatically collect certain information. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Service and which we record in log files.
- Device Data: Information about your computer, phone, tablet, or other devices you use to access the Service. This may include your IP address (or proxy server), device application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, and operating system configuration information.
- Location Data: We may collect information regarding your location based on your IP address to ensure we provide content relevant to your region and comply with local laws.
3. How We Use Your Information
We use personal information collected via our Service for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- To Provide the Service: To create and manage your account, track your goals, visualize your progress, and provide the gamified elements of the Charted experience.
- To Improve Our Tools: We analyze usage trends to understand how users navigate our features, allowing us to refine our goal-setting algorithms and user interface.
- To Communicate with You: We use your email to send you administrative information, such as product updates, changes to our terms, and password resets. With your consent, we may send you inspiring content, tips, and marketing materials relevant to personal growth.
- To Ensure Security: We use your information as part of our efforts to keep our Service safe and secure (for example, for fraud monitoring and prevention).
- To Enforce Terms: To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our systems use industry-standard encryption (SSL/TLS) when transmitting data, and identifying data is stored in secured environments.
However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the services within a secure environment.
6. Your Data Rights
Depending on your location, you may have specific rights regarding your personal data. Charted is committed to facilitating the exercise of these rights.
Your Rights Under GDPR (European Economic Area)
If you are a resident of the EEA, you have the following rights:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Your Rights Under CCPA (California Residents)
If you are a resident of California, you are granted specific rights regarding access to your personal information:
- Right to Know: You may request that we disclose to you what personal information we have collected, used, shared, or sold about you, and why we collected, used, shared, or sold that information.
- Right to Delete: You may request that we delete personal information we have collected from you (subject to certain exceptions).
- Right to Opt-Out: The right to direct us not to sell your personal information (though as noted, Charted does not sell personal data).
- Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, please contact us at [email protected].
8. Third-Party Services
Our Service may contain links to third-party websites or services that are not owned or controlled by Charted. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party website that you visit.
9. Children's Privacy
Our Service is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
10. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11. Changes to This Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Navigate back here occasionally to ensure you remain on track with our latest standards.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us. We are here to help ensure your journey remains clear and secure.
- Email: [email protected]
- Address: Charted Inc., 123 Navigation Way, Suite 400, Tech City, TC 90210